Datacheck, a reliable partner always at the Customer's side
The relationship with our customers does not end with the sale, but is maintained over time with a series of services aimed at assisting them as best we can and listening to his needs.
Implementation
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Installation
The solution is installed in the Customer’s infrastructure and integrated
With the other solutions present.
Our staff members have gained the experience and skills to
Effectively realize integration and ensure maximum return
Of the investment.
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Configuration
Experienced consultants will support you in configuration, taking into account your specific needs to shape the solution to your processes.
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Training
They will guide you to discover the system, helping you make the most of its features. Training courses are customizable-from handling simple processes to more complex ones. The goal is for users to easily, and quickly, learn how to use the software. Courses can be conducted on-site, directly on your systems, or in the classroom, or remotely and are aimed at:
Validation
A comprehensive service for validating software installation. Our solutions are produced and documented in compliance with ISPE-GAMP requirements and are designed to ensure usage compliance against the GxP requirements of the relevant industries. The validation process is based on risk analysis (risk based), is characterized as a customized consulting activity. All documentation produced remains at the disposal of the Client.
Update
We ensure that our software solutions are maintained and updated over time to incorporate new regulatory requirements and follow the continuous functional and technological evolution.
Customer Care
Experienced consultants ready to respond promptly to your inquiries.
The help desk team can solve problems that may interrupt normal day-to-day activities, perform minor maintenance work, and provide clarification on the use of the software.
The service can be accessed by phone, e-mail or online. From our office, we can also connect directly to your computers in accordance with procedures and with maximum operational security. Support service is available: Monday through Friday, 9 a.m. to 12:30 p.m. and 2 p.m. to 6 p.m.
Upon request, 24/7 extended support can be activated.
